Refund policy

Last updated: May 16, 2026

 

At PetsOnlyGCC, we evaluate return and refund requests on a case-by-case basis. We are committed to ensuring our customers are satisfied with their purchases of pet accessories.

Eligibility for Returns

To be considered for a return or refund, please ensure the following conditions are met:

•        The item must be unused, unwashed, and in its original condition

•        The item must be in its original packaging with all tags attached

•        You must contact us within 7 days of receiving your order

•        Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

The following items are generally not eligible for return:

•        Items that have been used, worn, or washed

•        Items damaged due to misuse or improper handling

•        Sale or clearance items (unless defective)

•        Items returned without prior approval from our team

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@petsonlygcc.com with photos of the issue. We will assess the situation and offer a replacement, store credit, or refund at our discretion.

How to Request a Return

•        Email us at support@petsonlygcc.com with your order number and reason for return

•        Our team will review your request within 2–3 business days

•        If approved, we will provide return instructions

•        Once the item is received and inspected, we will notify you of the outcome

Refund Processing

Approved refunds will be processed to the original payment method (credit/debit card or Apple Pay / Google Pay) within 7–10 business days after approval. Shipping costs are non-refundable unless the return is due to our error.

Contact Us

For any return or refund inquiries, please contact us at support@petsonlygcc.com. We are here to help and will do our best to resolve your concern fairly.